General Terms and Conditions (GTC)

General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions (GTC) apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is any natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business, or profession when entering into a legal transaction.

For businesses, the following applies: If the business uses contradictory or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contractual Partner, Contract Conclusion, and Correction Options

The purchase contract is concluded with Dedecke Handelsgesellschaft für Verpackungen mbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive a confirmation email immediately after submitting your order.

3. Contract Language and Storage of Contract Text

The language(s) available for contract conclusion: German.

We store the contract text and send you the order details and our GTC in text form. You can view the contract text in your customer login area.

4. Delivery Conditions

In addition to the stated product prices, shipping costs may apply. Further details about possible shipping costs can be found with the offers.

We deliver only via shipping. Self-collection of the goods is unfortunately not possible.

We do not deliver to parcel stations.

5. Payment

The following payment methods are generally available in our shop:

Advance Payment
If you select advance payment, we will provide our bank details in a separate email and deliver the goods after payment has been received.

Credit Card
During the order process, you provide your credit card details. Your card will be charged immediately after placing the order.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer the following payment options. Payment via Klarna is only available for consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Additional information is provided for each payment option and during the order process.

Purchase on Account via Klarna
The invoice amount is due 14 days after the goods have been shipped and the invoice has been received.

Invoice
The invoice amount is due within 7 days of receiving the invoice and goods, payable via bank transfer to the account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.

6. Right of Withdrawal

Consumers have the statutory right of withdrawal as described in the withdrawal policy. Businesses are not granted a voluntary right of withdrawal.

7. Retention of Title

The goods remain our property until full payment has been made.

For businesses, the following also applies: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You may resell the goods subject to retention of title in the ordinary course of business; any resulting claims from such resale are assigned to us in advance, up to the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request, insofar as the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport Damage

For consumers, the following applies: If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.

For businesses, the risk of accidental loss or deterioration of the goods passes to you as soon as we hand the goods over to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

9. Warranty and Guarantees

Applicability of Statutory Liability Law

Unless expressly agreed otherwise below, the statutory liability law for defects applies.

The following limitations and shortened periods do not apply to claims for damages caused by us, our legal representatives, or agents:

• In the event of injury to life, body, or health,
• In cases of intentional or grossly negligent breach of duty or fraud,
• In breach of essential contractual obligations whose fulfillment enables the proper execution of the contract and on whose compliance the contracting party may regularly rely (cardinal obligations),
• As part of a guarantee promise, if agreed, or
• If the scope of application of the Product Liability Act is opened.

10. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or agents:

• In cases of injury to life, body, or health,
• In cases of intentional or gross negligence,
• In cases of guarantee promises, if agreed, or
• If the scope of the Product Liability Act applies.

For breaches of essential contractual obligations, whose fulfillment enables the proper execution of the contract and on whose compliance the contracting party may regularly rely, the liability is limited to the foreseeable damage typical for the contract.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which can be found here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. Final Provisions

If you are a business, German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office.